Seamless Program Setup, Ongoing Support, and Trusted Partnership
PROXDOSE™ Client Services are designed to make radiation monitoring programs easy to launch, simple to manage, and fully supported over time. From initial setup through long-term operation, our team provides structured onboarding, responsive support, and guidance that aligns with regulatory expectations and operational realities.
Client Services act as the bridge between laboratory operations, scientific evaluation, and reporting—ensuring programs run smoothly and consistently.
Site Setup & Onboarding
We support efficient site setup and onboarding for new and transitioning clients. Our onboarding process establishes program structure, wearer assignments, reporting cycles, and communication pathways from the start.
Onboarding support includes:
- Program configuration and site setup
- Wearer and location onboarding
- Reporting period coordination
- Program orientation and documentation guidance
Monitoring Programs
PROXDOSE™ supports a range of monitoring programs tailored to client needs and regulatory requirements.
These programs may include:
- Personnel radiation monitoring
- Area and environmental monitoring
- Specialty or program-specific monitoring
Client Services coordinates closely with laboratory and evaluation teams to ensure monitoring programs remain accurate and reliable.
Training & Certification Support
We provide training and certification support to help clients understand program requirements, dosimeter use, and reporting expectations.
Support may include:
- Dosimeter handling guidance
- Program responsibilities and best practices
- Documentation and audit preparedness support
This helps ensure consistent program participation and compliance awareness.
Technical Support
Our Client Services team provides technical support for program-related questions, workflow guidance, and issue resolution.
Technical support covers:
- Program and process questions
- Coordination with laboratory or evaluation teams
- Reader, badge, or system-related inquiries
Software Licensing
Where applicable, Client Services supports software licensing associated with monitoring, evaluation, and reporting systems. This includes coordination of access, usage guidance, and support pathways.
Why PROXDOSE™ Client Services
Structured onboarding and program setup
Ongoing support throughout the monitoring lifecycle
Clear communication and responsive assistance
Integration with Laboratory Operations, QSEA™, and Outputs & Deliverables
Client Services – Frequently Asked Questions
What happens during client onboarding?
Client onboarding includes program setup, wearer and site configuration, reporting coordination, and guidance to ensure a smooth transition into active monitoring.
Does PROXDOSE™ provide ongoing program support?
Yes. Client Services provides ongoing support throughout the life of the monitoring program, including coordination with laboratory, evaluation, and reporting teams.
What types of monitoring programs are supported?
PROXDOSE™ supports personnel, area, environmental, and specialized monitoring programs depending on client and regulatory needs.
Is training provided for dosimeter use and program requirements?
Yes. Training and certification support is available to help clients understand dosimeter use, program responsibilities, and documentation expectations.
Who do clients contact for technical support?
Clients can contact the PROXDOSE™ Client Services team for program questions, technical issues, or coordination with laboratory and evaluation teams.
Who uses PROXDOSE™ Client Services?
Client Services supports medical, dental, veterinary, industrial, environmental, and government clients, providing consistent support across diverse program types.